GuideOverview
Ledger® Live Desktop is the official companion application for Ledger® hardware wallets. It lets you manage multiple crypto accounts, send and receive assets, install apps onto your device, and review transaction history — all from your computer. This guide walks you through Ledger® Live Download, initial setup, common login problems and practical troubleshooting steps so you can regain access quickly and safely.
Download & Install
Download Ledger® Live Desktop only from the official Ledger® website to avoid fake installers. Choose your OS (Windows, macOS, Linux) and follow the standard install flow. After launching, you'll be prompted to connect your Ledger® hardware device and enter your PIN on the device — never type your recovery phrase into the app or a website.
Ledger® Live Wallet & Login
Ledger® Live authenticates with your physical device. The app shows account data once the device is connected and unlocked. There is no password-based cloud login for wallet private keys — your private keys remain on the Ledger® device. If Ledger® Live asks for a password, it’s typically for a local application password or OS-level permission.
Troubleshooting: Login Issues
If you see "Unable to login Ledger®", "Ledger® Login not working" or “Can't verify Ledger® Wallet”, try these steps:
- Reconnect the USB cable and try a different port or cable (power-only cables will fail).
- Unlock your Ledger® device with the correct PIN before opening Ledger® Live.
- Update Ledger® Live to the latest version via official download and update device firmware when prompted.
- Disable conflicting wallet apps (e.g., browser wallets) and reboot your computer.
Account Recovery & 2FA
Ledger® devices use a recovery phrase (seed) — not 2FA — to restore accounts. If you cannot access your device, use your 24-word recovery phrase on a compatible Ledger® device or supported recovery tool. There is no Ledger®-hosted 2FA reset because Ledger® does not hold your private keys; any "2FA reset" requests usually refer to third-party services linked to your crypto accounts, not the Ledger® device itself.
Error: Connecting Ledger® Account
Connection errors often stem from driver issues or blocked USB permissions. For Windows, install the recommended drivers. On macOS, confirm Ledger® Live has full-disk/USB permission in System Preferences. Try the "Repair" option in the app settings if available.
FAQ
- 1. Where do I download Ledger® Live Desktop?
- From the official Ledger® website only — avoid third-party links.
- 2. Why won't Ledger® Live detect my device?
- Common causes: faulty cable, locked device, outdated firmware, or missing drivers. Try alternate cables/ports and update the app.
- 3. Can I recover my wallet without the device?
- Yes — you can restore using your recovery phrase on another Ledger® device or a compatible wallet that supports BIP39. Keep the phrase private.
- 4. Does Ledger® Live store my private keys?
- No — private keys remain on your Ledger® hardware device; Ledger® Live is an interface only.
- 5. What if Ledger® Live app not working after update?
- Reinstall the app from the official site, ensure OS permissions, and check for firmware updates on the device.
- 6. How to verify my Ledger® wallet?
- Verify addresses directly on your Ledger® device display before confirming transactions — this is the safest method.